Frequently Asked Questions

How will I receive my itinerary?

After purchasing an itinerary, the seller will send the PDF directly through your order conversation. You can access the conversation through your inbox, download the file, and review the itinerary before confirming with the green button that you’ve received your order.

What happens if I don't confirm receipt?

If you do not confirm receipt or raise an issue of concern, the order will automatically be marked as received 14 days after the seller marks it as delivered. Be sure to download and review your itinerary during this time and dispute the order if there is a problem.

What if there is a problem with my itinerary?

If there is a problem with your purchase, go to the order conversation for that purchase and select the option to dispute the order before confirming that you’ve received it. This allows you to report the issue before the order is completed. Do not click “I’ve received my order” if there is an unresolved problem with your purchase.

What happens after I dispute an order?

When an order is disputed, the issue will be reviewed before the transaction is completed. The order may be canceled and refunded or marked as received depending on the resolution. You may be contacted for additional information about the issue.

Can I leave a review?

Yes, after your order is completed, you can leave a review of the itinerary and your experience with the seller. Your review will appear publicly on the itinerary listing and helps future travelers make informed decisions when purchasing itineraries.

How do I sell an itinerary?

Create an account and select the option to list an itinerary. Add a clear title, destination, trip details, photos, description, and price. Be specific about what buyers will receive so they know exactly what is included before purchasing.

What should my itinerary include?

Your itinerary should provide useful and detailed information on the trip from start to finish. This may include a day-by-day schedule, hotels or areas to stay, restaurants, activities, transportation tips, reservation recommendations, and other helpful travel details.

What happens when someone purchases my itinerary?

When a buyer purchases your itinerary, you will receive an order notification in your inbox. Open the order conversation, attach the itinerary PDF, and send it to the buyer. After sending the file, click “I’ve delivered this order” to mark the order as delivered.

How quickly should I deliver an itinerary after purchase?

Sellers should send the itinerary as soon as possible after receiving an order. We recommend delivering it within 24 hours so buyers receive their travel plans promptly and as the seller, you receive a good review.

What file type should I send to the buyer?

Itineraries should be delivered as a PDF file so the buyer can easily view and save the itinerary across different devices.

What happens if a buyer disputes an order?

If a buyer disputes an order, the transaction will require review before it can be completed and the seller receives payment. Keep all communication and itinerary delivery within the order conversation so there is a clear record of the transaction.

Can I review a buyer?

Yes, after an order is completed, sellers can leave a review based on their experience with the buyer. Reviews left for buyers appear on the buyer’s profile and help build trust and accountability within the Itinerary Exchange community.

What is Stripe payment?

Sellers add their payout information through the secure payment setup on Itinerary Exchange. Payments are processed through Stripe, and earnings from completed sales are sent directly to the seller’s connected bank account. It typically takes 7-10 business days for the payment to reach your account. Sellers will be prompted to complete their payout details and identity verification before receiving payouts.

When do I get paid?

Once the buyer confirms they’ve received the itinerary, your payout is triggered. If the buyer does not confirm receipt or dispute the order, the transaction will automatically complete 14 days after you mark the order as delivered. After the payout is triggered, processing time may vary before the funds reach your bank account.

How do I download my Itinerary?

After the seller sends your itinerary, open your order conversation and click the attached PDF file.

Your itinerary may open in a new browser tab or window. If nothing happens, your browser may be blocking the pop-up.

iPhone or iPad using Safari: Open the Settings app on your device. Scroll down and tap Apps. Tap Safari. Turn Block Pop-ups off. Return to Itinerary Exchange in Safari. Refresh the order conversation and tap the itinerary attachment again. Once the PDF opens, tap the Share icon. Select Save to Files to save the itinerary to your device.

For Safari on a Mac: Keep Itinerary Exchange open in Safari. Click Safari at the top of your screen. Select Settings. Click Websites. Select Pop-up Windows. Find theitineraryexchange.com and change the setting to Allow. Select Downloads and make sure theitineraryexchange.com is also set to Allow. Return to Itinerary Exchange, refresh the page, and click the itinerary attachment again.

Once the PDF opens, click the download arrow near the top of the screen to save it to your computer.

Google Chrome (it should open here from phone or Laptop): Open your order conversation and click the itinerary attachment. If Chrome blocks the window, look for the pop-up blocked icon on the right side of the address bar. Click the icon. Select Always allow pop-ups and redirects from theitineraryexchange.com. Click Done. Refresh the page and click the itinerary attachment again.

Once the PDF opens, click the download arrow in the upper-right corner to save it to your computer.

Phone or tablet

Tap the itinerary attachment in your order conversation.

Once the PDF opens, tap the Share or Download icon. Select Save to Files, Downloads in your preferred location.

Still having trouble? Try opening Itinerary Exchange in Google Chrome or contact support@theitineraryexchange.com.