Frequently Asked Questions

How will I receive my itinerary?

After purchasing an itinerary, your digital PDF will be available to download automatically. Download and save the file to your device so you can access it while planning your trip. No physical product will be mailed, and you do not need to wait for the seller to send the itinerary.

What if there is a problem with my itinerary?

If your itinerary file is missing, will not download, will not open, or is significantly different from the listing description, please email support@theitineraryexchange.com Include the email address used for your purchase, the name of the itinerary, and a description of the problem so we can help.

Can I leave a review?

Yes. After your purchase is completed, you can leave a review of the itinerary. The review period will begin seven days after the purchase. Before this time, the customer has the option to report the purchase, in case there was something wrong with the file. After leaving a review, it will appear publicly on the listing and can help future travelers decide whether the itinerary is right for their trip.

How do I sell an itinerary?

Create an account and select the option to list an itinerary. Add a clear title, destination, trip details, photos, description, and price. You will also upload the completed PDF itinerary that buyers will receive automatically after purchasing. Be specific about what is included so buyers know exactly what they are purchasing.

What should my itinerary include?

Your itinerary should provide useful and detailed information on the trip from start to finish. This may include a day-by-day schedule, hotels or areas to stay, restaurants, activities, transportation tips, reservation recommendations, and other helpful travel details.

What happens when someone purchases my itinerary?

When someone purchases your itinerary, they will receive the uploaded PDF automatically. You do not need to send the file or mark the order as delivered. You will receive a notification about the sale, and your earnings will be processed according to the marketplace payout timeline.

What happens if a buyer disputes an order?

If a buyer disputes an order, the transaction will require review before it can be completed and the seller receives payment. Keep all communication and itinerary delivery within the order conversation so there is a clear record of the transaction.

What is Stripe payment?

Sellers add their payout information through the secure payment setup on Itinerary Exchange. Payments are processed through Stripe, and earnings from completed sales are sent directly to the seller’s connected bank account. It typically takes 7-10 business days for the payment to reach your account. Sellers will be prompted to complete their payout details and identity verification before receiving payouts.

How do I download my Itinerary?

After completing your purchase, click the download option provided for your order to access the itinerary PDF. Save the file to your phone, computer, tablet, or cloud storage so you can easily access it later. Your itinerary may open in a new browser tab or window. If nothing happens, your browser may be blocking the pop-up.

iPhone or iPad using Safari: Open the Settings app on your device. Scroll down and tap Apps. Tap Safari. Turn Block Pop-ups off. Return to Itinerary Exchange in Safari. Refresh the order conversation and tap the itinerary attachment again. Once the PDF opens, tap the Share icon. Select Save to Files to save the itinerary to your device.

For Safari on a Mac: Keep Itinerary Exchange open in Safari. Click Safari at the top of your screen. Select Settings. Click Websites. Select Pop-up Windows. Find theitineraryexchange.com and change the setting to Allow. Select Downloads and make sure theitineraryexchange.com is also set to Allow. Return to Itinerary Exchange, refresh the page, and click the itinerary attachment again.

Once the PDF opens, click the download arrow near the top of the screen to save it to your computer.

Google Chrome (it should open here from phone or Laptop): Open your order conversation and click the itinerary attachment. If Chrome blocks the window, look for the pop-up blocked icon on the right side of the address bar. Click the icon. Select Always allow pop-ups and redirects from theitineraryexchange.com. Click Done. Refresh the page and click the itinerary attachment again.

Once the PDF opens, click the download arrow in the upper-right corner to save it to your computer.

Phone or tablet

Tap the itinerary attachment in your order conversation.

Once the PDF opens, tap the Share or Download icon. Select Save to Files, Downloads in your preferred location.

Still having trouble? Try opening Itinerary Exchange in Google Chrome or contact support@theitineraryexchange.com.